1. Acceptance of Orders
1.1 - When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

1.2 - If your item is not in stock, we will email you before deciding how to proceed.

1.3 - Taxable items have 15% VAT (sales tax) added.


2. Payment
Any credit card details you entered are transmitted over a secure(SSL) link and stored using 128-bit encryption.

3. Pre-Orders
When products are out of stock you can 'pre-order' and once the item becomes available we will send it to you.

Please Note!
When placing a 'pre-order' select the "Card Details Processed Next Working Day" method of payment. That will enable us to process the payment only when the item becomes available.

4. Delivery
4.1 – Orders are dispatched in the following manner:

• - UK address - Sent via First Class Recorded Delivery OR you can opt to collect your order from your local SU Outlet.
  
  
• - Outside the UK - Sent via Royal Mail’s Air Mail service.

4.2 - Once the payment has cleared we will dispatch your order within 2 business days. Orders dispatched to UK addressed will normally take 1-3 business days to arrive, whereas overseas addresses may take up to 10 days.

4.3 - The goods you order will be delivered to the address you give when you place your order.

4.4 - If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.

4.5 - If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:

• store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
  
  
• sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
  

4.6 - If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

4.7 - Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.

4.8 - Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.


5. Returns
5.1 - Returning goods to an SU Shop
You can return item(s) purchased to one of the following SU outlets.

• Cambridge
  
• Fulbourn
  
• Chelmsford
  
• Peterborough

Goods can only be returned by the cardholder.

You must provide delivery note as this acts as a receipt of purchase. Without
this the store cannot process your refund.

All refunds will be placed on the original card used for the purchase.

On production of a valid delivery note the store can either refund your account with the retail price of the returned product or you can exchange it for a different item.

Original postage cost will only be refunded if an item is faulty or the wrong item has been sent. If the faulty item is part of a multiple item order the original postage will not be refunded.

5.2 - Returns by post
5.2i - Original postage cost will only be refunded if an item is faulty or the wrong item has been sent (see section 4.1 – 4.4). If the faulty item is part of a multiple item order the original postage will not be refunded.

Postage is paid by the customer; when returning this to us please make sure your Certificate of Posting is stamped at the Post Office and all receipts confirming your order has been sent back to us are kept until you receive a refund confirmation email. We also recommend that you insure the parcel for the value of the items you are returning.

The parcel is your responsibility until it reaches us; any parcels not received at our warehouse will not be refunded.

Please allow up to 15 working days to receive your refund; if you have not heard from us within this time please contact us as you may need to claim this through the Royal Mail as lost mail.

5.2ii - Postage is paid by the customer if requesting an item to be exchanged (see section 4.5)


6. Refunds
6.1 - Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our shop, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

6.2 - Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

6.3 - Cancellation
Under the distance selling regulations you have 7 days to cancel your order starting the day after the date of delivery. You must cancel your order via an email. You will be responsible for the cost of returning the goods and you must take good care of the goods whilst they are in your possession. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 14 calendar days to do so, at your own expense. Once the item is received we'll issue a full refund for the product to your original payment method.

If you do not exercise reasonable care and the goods are damaged whilst in your possession or in transit we will not be able to accept the goods and, therefore, cannot offer a refund.

6.4 – Wrong Item Sent
If the wrong item has been sent, we ask that you report it to us within 7 working days. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our shop, we will issue the correct item or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

6.5 – Exchanging an Item
Customer has ordered the wrong size and/or colour. Exchanges can either be made at a SU outlet (see section 3.1) or via post (see section 3.2ii). Exchanges by post are at the expense of the customer.

6.6 - Please use the Contact us link to provide us with a reason for return and your contact details:

• Name
  
• Address
  
• Email Address
  
• Daytime Telephone Number
  

6.7 - Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.

Your rights under consumer legislation for these goods are not affected.


7. Force Majure
The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought , fire, legislation or other cause beyond the companies reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion.


8. Liability
Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.


9. General
9.1 - Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

9.2 - If you need to reach us, please use the Contact us link on the store page.

9.3 - We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.